WHAT IS YOUR RETURN POLICY?
Returns and Exchanges can be made through our website. Returns will be processed via store credit or the original payment method. To return or exchange products you have to contact our customer service within 14 days of receiving your package.
All items must be returned in their original condition (including hygiene stickers for bikinis and underwear); unused and including packaging. If there is a missing component in the returned package, we will not refund its value. We cannot accept items that have been worn or altered. Even if returned, all used, broken, or altered items will not be refunded. They will be shipped back at the customer’s expense.
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if we messed up. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to firstname.lastname@example.org. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Items that are non-refundable are:
Custom made merchandise
Replacement items (if applicable) We will only replace items that are found to be defective or damaged. Do NOT send ANY item back to us or the manufacturer. Contact the customer service department FIRST.
Order Modification / Cancellation
After your order has been placed, you have 12 hours to contact our “Customer Support Team” and request order Modifications, Change of Address, or a Cancellation. After 12 hours, your order can no longer be Modified or Cancelled.
Please be informed that a Management, Processing and Transaction Fee will be applied for FULL Order Cancellation (25% of your total order value) & for PARTIAL Order Cancellation (25% of your total product value).
Shipping & Delivery
Shipping and delivery times vary depending on the item purchased. We deliver to the United States and U.S. territories. Other locations will be delivered with International shipping rates and the delivery times will obviously be longer.
For the United States and U.S. territories:
If the product is shipped from our U.S. factories, please allow 3-15 days for delivery.
If the product is shipped from our overseas factories, please allow 14-21 days for delivery.
Shipping and delivery times vary depending on countries and factories location. Please allow 14-28 days for delivery.
If you do not receive your item within the specified time period, please contact our customer service department.
You are requested not to return any products to us or our manufacturer without first contacting our customer service help desk!
Returns are accepted only under the following conditions:
- The return must be received by Legging Queen within 30 days after delivered by the post office.
- The returned item must be unworn and in new condition.
- All returns are subject to a $5.00 restocking fee per package.
- Regular-priced items are returnable.
If a product requires you to choose size at the time of purchase, please choose the size carefully. If you choose the wrong size, contact our customer service as soon as possible before the order is fulfilled. After shipment/delivery, we will not accept any Return or Refund request if you chose the wrong size.
To return your product, you should email our customer service department FIRST and obtain a ‘Returns Number’ and find out the returns delivery address. All returns and associated shipping costs are the customer’s own responsibility.
If your item is valued at over $20, we strongly suggest using a trackable shipping service or purchase shipping insurance. We CANNOT guarantee or be held responsible if we do not receive your returned item.
Items that are non-returnable are:
- Gift cards/vouchers
- Custom made merchandise
- Free items
3 Day Dead on Arrival (DOA) Policy:
If your item arrives damaged or is not working, kindly contact our Customer Support within 3 days of the order being received. Our team will inspect the issue with your product and reship you the product or initiate a refund for your transaction.
Customers must send sufficient evidence such as clear photos and videos (preferred) of the damaged or defective product and the shipping packaging within 3 days of the order being received. After 3 Days, you will not be eligible for the 3 Day Dead on Arrival (DOA) Policy.